リアツウ Support
"リアツウ" (Riatsu) is a real-time speech translation and meeting-minutes app for iOS and Android provided by TopCloud Co., Ltd. This page describes the app, answers common questions and tells you how to contact us.
About the app
- Meeting translation: the phone listens to an in-person meeting, or to an online meeting playing on another device, and shows continuous captions of the original speech and its translation. You can mark highlights and pause or resume.
- Face-to-face conversation: hold the button while you speak; the app detects the language automatically, translates into the other person's language and shows it as text.
- Minutes: after a meeting, AI drafts minutes with a summary, topics, decisions and to-dos. You can edit them, export them as PDF, DOCX or text, or issue a sharing link valid for seven days.
- History: translation records and minutes are saved and synced, and can be searched and deleted.
The app is free to use. There are no in-app purchases.
Frequently asked questions
Which languages are supported?
Translation works between Japanese, English and Chinese, and the spoken language can be detected automatically. The app itself can be shown in 日本語, English or 简体中文.
How can I sign in?
On iOS you can sign in with Apple, Google or LINE; on Android with Google or LINE. On either platform you can also register and sign in with an email address and password from the link at the bottom of the sign-in screen (we send a six-digit verification code to the address when you register). An account created with Apple, Google or LINE can add an email address and password under "Me" → Account → "Sign-in methods".
I forgot my password.
Tap "Forgot your password?" on the sign-in screen to receive a verification code at your registered email address and set a new password. Accounts that only use Apple, Google or LINE have no password; sign in with the same provider as before.
How much can I use for free?
Meeting translation and face-to-face conversation share one balance of available time, and only the time actually spent translating is used. The balance is made up of a grant when you first register (with an expiry date), a daily free grant (which can build up to a limit), and time earned by watching ads. Amounts and limits may change with our operating conditions, so check the current rules in the app under "Me" → "Help & feedback" → "How meeting time works".
What do I get for watching an ad?
Watching a rewarded ad to the end adds available time. There is a daily limit on the number of rewarded ads, and time earned from ads expires. See "Help & feedback" → "About ads" in the app for details.
Is my voice recorded?
No audio is stored. Audio is sent directly from your device to the translation service for translation and does not pass through our servers. Translated text and minutes are stored encrypted. See the privacy policy for details.
How do I delete translation records or minutes?
On the "History" tab, swipe a record to the left and tap "Delete", or use "Select" to choose several records and delete them. You can tap "Undo" right after deleting to cancel.
How do I delete my account?
Go to "Me" → the account at the top of the screen → "Delete account". The steps, the data that is deleted and the data that is retained are described on the account deletion page (https://api-ai-translate.topcloud-japan.co.jp/account-deletion.en.html).
Terms of service and privacy policy
Contact
- Provider: TopCloud Co., Ltd.
- Email: dev@topcloud-japan.co.jp
When you contact us, please include your device (iOS or Android), the app version and what happened.