リアツウ Account Deletion
This page explains how to delete your account and related data in "リアツウ" (Riatsu), an iOS and Android app provided by TopCloud Co., Ltd., which data is deleted and which is retained, and how long deletion takes. Uninstalling the app does not delete your account.
1. Delete your account in the app
- Open リアツウ and sign in to the account you want to delete.
- Open the "Me" tab at the bottom of the screen.
- Tap your account (your name) at the top of the screen to open the "Account" screen.
- Tap "Delete account".
- On the confirmation screen, type your registered email address. If the account has no email address, type DELETE.
- Tap "Request deletion". When "Account deletion requested." appears, your request is complete.
2. If you cannot use the app (request by email)
If you cannot use the app, for example because you removed it or lost your device, email dev@topcloud-japan.co.jp with the subject "リアツウ account deletion request".
- Send the email from the email address registered to your account.
- In the message, tell us how you sign in (Apple, Google, LINE or email address).
- We may ask for more information to confirm that you own the account. Once confirmed, we carry out the same procedure as an in-app request and confirm receipt by email.
3. What happens and when
- When you make the request: the account is suspended immediately, all devices are signed out, and your translation records and minutes in the cloud become unavailable. Sharing links for minutes that you issued are deleted.
- For 30 days after the request: you cannot sign in to the account. During this period you may contact dev@topcloud-japan.co.jp to discuss restoring the account. Sharing links that have been deleted are not restored.
- 30 days after the request: the data listed under "Data that is deleted" below is erased.
Any unused available time is forfeited when you withdraw.
4. Data that is deleted
- Account information, profile and credentials (linked sign-in methods and password)
- Registered device information
- Translated text (captions), the body of minutes and their revision history, and the encryption keys protecting them
- Sharing links for minutes (deleted as soon as you make the request)
Audio of your conversations is never stored in the first place.
5. Data that is retained, and for how long
| Data | Handling |
|---|---|
| Records of the grant and consumption of available time, AI usage records, advertising reward records, the Company's internal operation records and audit logs of administrative operations | Retained for accounting and audit purposes with information identifying you (account ID, device ID, session ID and the like) removed. No maximum retention period is set. |
| Database backups | Information remains in backups taken before the deletion for as long as those backups are retained. Backups are kept only for as long as operationally necessary, and no automatic deletion by number of days or generations is configured. |
| Server operation logs | Overwritten oldest-first once the capacity limit is reached. |
For details, see Sections 7 and 9.3 of the privacy policy (https://api-ai-translate.topcloud-japan.co.jp/legal/privacy-policy.en.html).
6. Delete data but keep your account
To delete translation records or minutes without deleting your account, swipe a record to the left on the "History" tab and tap "Delete", or use "Select" to choose several records and delete them.
Contact
- Provider: TopCloud Co., Ltd.
- Email: dev@topcloud-japan.co.jp